Privacy policy

Our Commitment to Your Privacy

At MolesKectch, we are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.moleskectch.com and make purchases of our writing instruments, paper, notebooks, and office organization products. Please read this policy carefully. By using our website, you consent to the practices described herein.

Information We Collect

We collect information that you provide directly to us and information collected automatically during your visit.

Information You Provide:

• Order Information: When you make a purchase, we collect your name, billing and shipping address, payment information (processed securely by our payment partners), and contact details such as email address.
• Communication Information: If you contact us for customer support via email, we collect your email address and the contents of your message.

Information Collected Automatically:

• Device and Usage Data: We automatically collect certain information about your device and how you interact with our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is primarily collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various business purposes, including:

• To process and fulfill your orders, including sending order confirmations and shipping notifications.
• To communicate with you, respond to your inquiries, and provide customer support.
• To improve, personalize, and optimize our website, products, and customer experience.
• To prevent fraudulent transactions and enhance the security of our website.
• To comply with legal obligations and enforce our terms and conditions.

Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, and data analytics. These partners are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Storage and International Transfers

Your personal data is stored on secure servers. We may transfer and process data in countries other than your own. Whenever we transfer your information outside of your country of residence, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as relying on approved standard contractual clauses.

Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. These include encryption (SSL) for data transmission, secure storage practices, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, which may include:

• The right to access, update, or correct your personal information.
• The right to request deletion of your personal information.
• The right to restrict or object to our processing of your data.
• The right to data portability.
• The right to withdraw consent where processing is based on consent.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality, analyze trends, and understand user behavior. You can control cookie settings through your browser preferences. Disabling cookies may affect your experience on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by its effective date and will be effective as soon as it is accessible on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: