Terms of service

1. Agreement to Terms

By accessing and using the MolesKectch website (the "Site") and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you ("User," "Customer," or "you") and MolesKectch. If you do not agree with any part of these Terms, you must not use our Site or services.

2. Description of Service

MolesKectch operates as an online retailer specializing in writing instruments, paper & notebooks, and office organization products. We provide product information, facilitate online purchases, and handle order fulfillment and customer support related to these transactions.

3. Orders and Purchases

All orders placed through the Site are offers to purchase our products. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in product or pricing information, or issues identified by our fraud prevention protocols. Your receipt of an order confirmation email does not signify our acceptance of your order; acceptance is deemed to occur upon shipment of the product(s).

4. Pricing and Payment

All prices listed on the Site are in the currency displayed and are subject to change without notice. You are responsible for paying all applicable taxes and shipping charges associated with your order. Payment must be completed in full before we process and ship your order.

5. Refund & Return Policy

We strive for complete customer satisfaction. If you are not satisfied with your purchase, you may return eligible items within 30 days of the original shipment date for a refund or exchange, provided the items are unused, in their original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective item shipped). Refunds will be issued to the original payment method and may take several business days to process after we receive the returned items. For detailed instructions, please contact our support team at [email protected]. Sale items or personalized products may be subject to different return conditions, which will be clearly stated at the time of purchase.

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MOLESKECTCH AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SITE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SITE; (III) ANY CONTENT OBTAINED FROM THE SITE; AND (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO MOLESKECTCH IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

7. Intellectual Property Protection

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof), are owned by MolesKectch, its licensors, or other providers of such material and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. The "MolesKectch" name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of MolesKectch or its affiliates or licensors. You must not use such marks without our prior written permission. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site, except as incidental to your normal use of the Site for personal, non-commercial purposes.

8. Modifications to Terms and Service

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. The most current version of the Terms will be posted on our Site. It is your responsibility to check the Terms periodically for changes. Your continued use of the Site following the posting of any revised Terms constitutes acceptance of those changes.

9. Contact Information

For any questions regarding these Terms of Service, please contact us at: [email protected].

10. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.