Tracking order

Thank you for choosing MolesKectch for your Writing Instruments, Paper & Notebooks, and Office Organization needs. We are committed to keeping you informed about the status of your purchase from our warehouse to your doorstep.

How to Track Your Order

Once your order is processed and shipped, you will receive a shipping confirmation email at the email address provided during checkout. This email is your key to tracking and contains all necessary information.

  1. Locate Your Tracking Email: Check your inbox (and spam/junk folder) for an email from [email protected] with the subject line similar to "Your MolesKectch Order #[Order Number] Has Shipped!".
  2. Find the Tracking Number & Link: Within this email, you will find a unique tracking number (also known as a parcel or consignment number) and a direct link to the carrier's tracking page.
  3. Use the Direct Link or a Tracking Portal: Click the provided link to view real-time updates on the carrier's website. Alternatively, you can use the tracking number on the carrier's site or a universal tracking service.

Universal Package Tracking

For a consolidated view, especially for international shipments that may involve multiple carriers, we recommend using a reliable global tracking platform. These services aggregate data from hundreds of postal and courier services worldwide.

Recommended Tracker: 17Track

17Track is a widely trusted and user-friendly platform for tracking packages globally.

How to use 17Track:

  • Visit the 17Track website.
  • Paste or type your tracking number into the main search field.
  • Click "Track" or press Enter. The site will automatically detect the carrier and display the latest status and location of your parcel.
  • You can track multiple numbers at once and, if available, subscribe to status updates.

Other reputable services include PackageRadar and AfterShip, which function similarly.

Important Information & Tips

  • Processing Time: Please allow 1-2 business days for order processing before the tracking number becomes active.
  • Data Delay: After shipment, it may take 12-24 hours for the tracking information to appear in the carrier's system.
  • Carrier Responsibility: Once the parcel is handed to the shipping carrier, delivery timelines and updates are managed by them. MolesKectch provides the tracking information as received from our logistics partners.
  • Delivery Issues: If the tracking shows "Delivered" but you have not received your package, first check with your household members, neighbors, or building reception. If the issue persists, please contact us immediately at [email protected] with your order number and tracking details for assistance.

For any questions regarding your order status that are not resolved by the tracking information, our customer support team is here to help. Please email us at [email protected] with your order number ready, and we will investigate promptly.

We appreciate your trust in MolesKectch and wish you a pleasant unboxing experience!