Faq

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to the carrier's website. You can use this to monitor your package's journey.

What are your shipping options and delivery times?

We offer several shipping methods at checkout, with estimated delivery times provided. Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery. Please note these are estimates and not guarantees.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

What is your return policy?

We offer a 30-day return policy for items in new, unused, and resalable condition with original packaging. Personalized or used items are not eligible for return. Please initiate your return request within 30 days of delivery.

How do I initiate a return?

To start a return, please contact our support team at [email protected] with your order number. We will guide you through the process and provide a return authorization and instructions.

How long does it take to receive a refund?

Refunds are processed to the original payment method once we receive and inspect the returned item. Please allow 5-10 business days for the refund to appear in your account after we process it.

Are your paper products suitable for fountain pens?

Many of our notebooks and papers are designed to work well with various writing instruments, including fountain pens. We recommend checking individual product descriptions for specific details on paper weight and ink compatibility.

Do you offer gift wrapping or corporate/bulk orders?

Yes, we offer gift wrapping services and special pricing for corporate or bulk purchases. For detailed information and quotes, please contact us at [email protected].

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways as displayed at checkout.

Is my payment information secure?

Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption to protect all your personal and payment information. We do not store your full credit card details on our servers.

I have a question not answered here. How can I get help?

Our customer support team is happy to assist you. For the fastest response, please email us at [email protected]. Please include your order number (if applicable) for order-specific inquiries.